TERMS OF ACCOMMODATION
When you book via the Internet, a booking confirmation is sent to the email address provided at the time of booking. The booking confirmation must be shown upon request at check-in. It is your responsibility as a guest to ensure that all details on the confirmation are correct. In case of any discrepancies, you must contact the hotel immediately for corrections.Guests can cancel free of charge up to two days before the arrival date. In case of cancellation within two days of arrival, the total price of the booking will be charged. In the event of a no-show, the guest will also be charged the full booking amount.
Pet Policy: For hygiene and safety reasons, we only allow service animals on the hotel premises. We fully understand that many guests like to travel with their pets, but to ensure a safe and comfortable environment for all, we currently welcome service animals. Thank you for your understanding.
Age Requirement: You must be at least 18 years old to book a room at our hotel. For guests under 18, a parent, guardian, or another responsible person over 18 must stay at the hotel simultaneously. However, a child under the age of 18 may stay alone if a parent or guardian provides a signed consent form authorizing the child to stay independently. If you book for someone under 18, you are responsible for the minor, regardless of whether you are staying in the room yourself or not.
CHECK-IN / CHECK-OUT
Check-in is available from 3:00 PM to 11.30 PM at the hotel. Any comments or issues with the room should be reported to the reception immediately upon check-in. Check-out must be done before 11:00 AM on the day of departure. For late check-out, please contact the reception, which may incur an additional fee.
DAMAGES / SMOKING IN THE ROOM
The guest or the person responsible for payment for the room is liable for damages to the room, equipment, or hotel areas due to irresponsible behavior. All rooms at Edsviken Hotell are non-smoking. Violation of this policy incurs a cleaning fee of SEK 3000. In case of negligent cooking or other things that cause the hotel's fire alarm, a cost of SEK 7000 is added. Please be aware of this when cooking.
THE HOTEL RESERVES THE RIGHT TO REFUSE ACCOMMODATION
At our hotel, people sleep and rest around the clock. Therefore, it is important to show consideration and not speak loudly, shout, or run in the corridors at any time of the day. For the safety of staff and guests, we reserve the right to refuse accommodation. Reasons for refusal can include disruptive behavior, physical or mental conditions that cause concern among other guests, or inability to pay in full for the stay.
FORCE MAJEURE
In the event of a strike, lockout, fire, explosion, war or similar war conditions, significant supply restrictions, or other circumstances beyond the hotel's control, the hotel has the right to cancel the agreement without obligation to pay damages.
TERMS OF USE
This website may not be used in any way that causes or could cause damage to the website or impairs its availability. The website may not be used for illegal, harmful, fraudulent, or otherwise detrimental purposes or activities. You may not use the website to copy, store, host, transmit, use, publish, or distribute material consisting of or linked to spyware, viruses, Trojan horses, worms, keystroke loggers, rootkits, or other malicious software. Using the website for marketing purposes requires our written consent.
COOKIES AND OTHER TRACKING TECHNOLOGIES
To improve your visit to the website, we collect certain information via cookies. This information is stored on our servers and may include data about your operating system, browser version, domain name, IP address, which URLs you come from and go to, and which parts of the website you visit. The information is mainly used to improve the website. Cookies are small text files downloaded to your computer or mobile device when you visit a website. They are sent back to the original website at each subsequent visit or to another website that recognizes the cookie. Cookies simplify navigation between pages, remember your settings, help us understand how the website is used, and improve your online experience. They can also customize web advertisements to your interests. You can block cookies in most browsers, but this may affect the functionality of the website. We use Google Analytics, which means your personal data may be transferred to and stored on Google's servers worldwide. Google may share the data with third parties if required by law or if these third parties process the information on Google's behalf. Google does not link your IP address to other data they have about you. For marketing, we use cookies from third parties, such as Facebook and Google. These cookies collect information about your use of our website to tailor ads to your interests. If you refuse these cookies, your user experience may be diminished.
LINKS
The website may contain links to third-party websites. If you use these links, you will leave our website. We have no control over these websites and are not responsible for their content. We recommend reading their privacy policies before disclosing any personal information.
SECURITY
All information about your credit or debit card numbers, expiration dates, and personal information you provide in connection with transactions will be used by us or our partners to process the transaction. You understand that this personal information will be handled by us, and if a partner is involved, the information will be processed according to their privacy policy. You agree that we are not responsible for the collection of information or privacy practices of these providers or other third parties. You agree that all information you provide for bookings or purchases is accurate, current, and complete. You agree to pay all charges incurred by you or any users of your account and to pay according to the rates in effect at the time of purchase. We reserve the right, without prior notice, to change descriptions or images of, or references to, products or services on this website, limit the number or availability of the products or services that may be ordered, and/or refuse sales to you. Note that descriptions, images, or references to products or services from third parties do not necessarily mean that we endorse or recommend these. Although we take all reasonable measures to protect your personal information, we cannot guarantee the security of the information you provide online.
WEBSITE AVAILABILITY
This website is normally available 24/7. However, we reserve the right to make the website unavailable at any time and for any reason (usually due to updates). We cannot be held responsible for any damages or losses resulting from technical errors, interruptions, shutdowns, or removal of this website.
FORCE MAJEURE
We are exempt from liability for failure to fulfill our obligations under these terms if the failure is due to causes beyond our reasonable control, such as government decisions, new or changed legislation, labor disputes, blockades, strikes, fires, floods, sabotage, or major accidents.
MISCELLANEOUS
We report all fraud and data breaches and attempts at such to the police. We reserve the right to refuse or cancel your purchase if we suspect fraud, data breaches, or other misuse of our website.
PRIVACY POLICY
All personal information about you is processed in accordance with Swedish and European legislation – the EU General Data Protection Regulation (GDPR) applies as of May 25, 2018.
We strive for a high level of protection for personal privacy. This privacy policy explains how Edsviken Hotell AB collects and uses your personal data, as well as your rights and how you can exercise them.
1. WHO IS THE DATA CONTROLLER?
Edsviken Hotell AB, registration number 559485-0603, located at Sollentunavägen 225A, 191 35 Sollentuna, is the data controller for the processing of the personal data you provide in connection with contact with our hotel and related services. You are always welcome to contact us with any questions via email at [email protected] .
2. WHAT IS PERSONAL DATA?
All types of information that are directly or indirectly attributable to a living individual constitute personal data. Examples include name, contact details, personal identification number, account number, customer number, etc. Any action taken with personal data constitutes processing of personal data, whether automated or not. Common examples of processing include collection, storage, registration, sorting, processing, transfer, or deletion of the data.
3. PROCESSING OF PERSONAL DATA
We process your personal data in accordance with applicable privacy protection legislation. This means that processing is carried out in accordance with the EU General Data Protection Regulation (GDPR) and complementary national privacy legislation from May 25, 2018.
4. COLLECTION AND PROCESSING OF PERSONAL DATA
Collection and other processing of your personal data can occur in contact with our hotel or when you otherwise use our services in connection with your stay, in direct contact with us, and in connection with booking/payment during and after your stay.
Processing of your personal data is undertaken by us to the extent necessary to fulfill agreements where you are a party and to take measures at your request before such an agreement is made. An agreement can be entered into if you order one of our services, such as booking a hotel stay.
In addition, your personal data is processed when it is necessary to fulfill a legal obligation (e.g., to fulfill an obligation in relation to the Tax Agency, the Police Authority, or the Enforcement Authority regarding accounting).
In cases where you have given explicit consent by which you have agreed that Edsviken Hotell AB performs certain processing of personal data for one or more specific purposes, such consent constitutes the legal basis for that processing of your personal data. If your consent is requested, you will receive specific information about the processing in question and what the approval entails.
To the extent Edsviken Hotell AB processes personal data beyond what is necessary to fulfill agreements, legal obligations, and in the absence of explicit consent, such processing occurs based on a balance of interests where Edsviken Hotell AB has identified a legitimate interest for which processing of personal data is necessary and where Edsviken Hotell AB has carefully considered that your interests or fundamental rights and freedoms do not outweigh and require protection of personal data. Edsviken Hotell AB has legitimate interests in conducting market and customer analysis, developing marketing materials, method and business development, and statistics, and in conducting direct marketing. If personal data is processed within such activities, a balance of interests constitutes the legal basis for the personal data processing necessary for the purposes relating to these legitimate interests.
5. STORAGE PERIOD
Edsviken Hotell AB stores your personal data as long as you are a customer with us, i.e., for the entire duration of the agreement between you and Edsviken Hotell AB. When the customer relationship and agreement end, your personal data is stored for 12 months if you are a private individual and 24 months if you represent a company. This processing is based on a balance of interests where Edsviken Hotell AB has a legitimate interest in retaining your data to facilitate further contact. Edsviken Hotell AB assesses that your interests or fundamental rights and freedoms do not outweigh this legitimate interest.
6. WHICH PERSONAL DATA IS PROCESSED
Edsviken Hotell AB processes only the personal data about you that are relevant to the specific purposes for which the data was collected. The information that may be collected includes, for example, name, address, phone number, email address, preferred language, user history, information about your travel companions, booking preferences, payments, employment, special dietary requirements, and accessibility requirements.
7. PURPOSE OF PROCESSING PERSONAL DATA
We collect personal data for several different purposes depending on how you interact with us and which services you use. Edsviken Hotell AB uses personal data to:
Personal data is primarily processed to fulfill agreements where you are a party or to take measures at your request before such an agreement is entered into. For processing personal data beyond this, we rely on a balance of interests where we have identified a legitimate interest, and after careful consideration, found that your interests or fundamental rights and freedoms do not outweigh this interest. We may also seek your consent to:
8. WHERE EDSVIKEN HOTELL AB STORES AND TRANSFERS YOUR PERSONAL DATA
We use subcontractors, such as for the operation of IT systems, and your personal data may therefore be transferred to or processed by these subcontractors. Our subcontractors process your personal data only on behalf of Edsviken Hotell AB, in accordance with our instructions, and after signing a data processing agreement in accordance with applicable law. When personal data is shared with data processors, it is only for purposes that are compatible with the purposes for which the information was originally collected. We ensure that our data processors can offer sufficient guarantees for security and confidentiality.
9. PROTECTION AND DELETION OF PERSONAL DATA
We have taken appropriate technical and organizational measures to protect your personal data against loss, manipulation, or unauthorized access. We continuously adapt our security measures to technical developments. Edsviken Hotell AB uses IT systems to protect access to personal data, and only people who need to process these data to fulfill our specified purposes have access to them.
10. LINKS TO OTHER APPLICATIONS AND WEBSITES
Edsviken Hotell AB's services may contain links to other applications and websites that we do not control. This privacy policy only applies to the services provided by Edsviken Hotell AB. We are not responsible for the content of linked applications or websites, or for how the owners or operators of these sites handle personal data.
11. CORRECTING, RESTRICTING, AND REVIEWING YOUR PERSONAL DATA
Edsviken Hotell AB corrects, restricts, or deletes incorrect or incomplete personal data at your request or when we discover the need.
You have the right to object to the processing of your personal data for direct marketing purposes. You can also request a free extract showing which personal data we process about you. Send your written request to Edsviken Hotell AB, registration number 559485-0603, Sollentunavägen 225A, 191 35 Sollentuna, or via email to [email protected] . Include your name, postal address, phone number, and email address (used in communication with us). The extract will be sent to your registered address within one month of receiving your request.
You can withdraw your consent to further processing of your personal data at any time by contacting us at the above address or email. We will then stop processing your data, without affecting previous processing based on your consent or processing that can be legally performed without consent.
If our processing of your personal data is based on your consent or an agreement with you, you have the right to request the data to be transferred to another data controller or provided in a commonly used machine-readable format (data portability).
In some cases, we may need to deny your request for deletion if we have legal obligations, agreements, or legal claims that prevent us. In such cases, we will block the personal data from any other use than required.
12. CHANGES TO THE PRIVACY POLICY AND OTHER TERMS
Edsviken Hotell AB may update this privacy policy. The latest version is always available on our website. In the case of significant changes, we will inform you before they come into effect and explain their meaning and how they may affect you.
13. CONTACT AND COMPLAINTS
For questions about our processing of personal data, please contact us via email at [email protected] .
If you wish to complain about our handling of personal data, you can contact the Swedish Data Protection Authority. More information is available at www.datainspektionen.se/om-oss/kontakta-oss/. Phone: 08-657 61 00.
Tel.: +46 730324661
E-mail: [email protected]